How can we help?
Answers to common questions. Didn't find yours? Write to us, we reply within a few business days.
Write to us
Questions, ideas or something not working? Tell us what happened, and include your iPhone model and the app version from Settings.
Email support help@neurosynclab.comFrequently asked questions
How do I cancel or manage my subscription?
Subscriptions are billed by Apple. On your iPhone, open Settings → [your name] → Subscriptions → Surta. Deleting the app or your account does not cancel the subscription.
How do I restore my purchases?
Open the subscription screen in Surta and tap Restore Purchases. Make sure you are signed in to the same Apple Account you used to subscribe.
How do I request a refund?
Refunds for App Store purchases are handled by Apple. Go to reportaproblem.apple.com, sign in, and choose the purchase.
How do I stop sharing my text with AI?
Open Settings → AI Data Sharing in Surta and tap Withdraw Consent. We'll ask again before your next carousel.
How do I delete my account?
Open Settings → Delete Account in Surta. Your carousels are deleted from the device. Free carousels don't reset when you sign in again, and an active subscription is not cancelled automatically.
Where are my videos saved?
Each slide is saved to your Photos as a separate video. If saving fails, allow access in iPhone Settings → Surta → Photos.
Voice input doesn't work
Allow access in iPhone Settings → Surta: turn on Microphone and Speech Recognition.